State Farm® Insurance Agent Randy Bales

"Abigail was excellent to work with. She was professional and courteous and solved a problem with my policy very quickly. It's nice that that level of service still exists today."

"Terrie has really worked to find me affordable homeowners insurance (in Teller County no less!) She's very professional and kind."

"I worked with Diana Solis at Randy Bales' office on a recent loss assessment. I found Diana to be very professional and pleasant to work with. My assessment payout was handled quickly and without issue."

"This office always treats us like family."

"Diana has been great! I am not so happy with State Farm claims division."

"Best team ever. Very responsive."

"It was a pleasure working with Terrie. She was very helpful and worked with me to get the right coverage at a great price. It was a pleasure working with her."

"Needed some quick insurance today for a car and Abigail M Butler-Berven came through for me :) great service"

"Worked with Nate to get our Overland Truck covered. It’s an unusual truck and needed some complex underwriting. However, they got it covered with a fantastic policy all the while with seamless communication. Highly recommend this friendly, family focused but knowledgeable State Farm agent. Thanks Nate for all your hard work."

"Abigail is amazing - helped me with a massive snafu from our mortgage servicer failing to remit the annual premium for our homeowners that would have left us without coverage. Went above and beyond in ensuring that we remained covered!"

"Worked with Diana and Randy to get our insurance reinstated because of fire mitigation concerns. They were incredibly helpful and knowledgeable along the journey to help me understand what mitigation needed to be done and communicated with me at every step. Really appreciate this State Farm team."

"Abigail was terrific helping me figure out the correct coverage and get me set up!"

"Terrie is very knowledgeable, friendly and helpful. She asked good questions and the process of getting the coverage I needed was easy."

"Abigail was a great help when switching from homeowners to renters. Thank you so much for your help!"

"Terrie did an excellent job and great working with her on our insurance needs. Thank you"

"Diana Solis was so helpful to me! I wanted a review of our vehicles, insurance and costs. She promptly sent me the info she needed to research and then went even further trying to assist me with changes that would impact our premiums in a positive way. She helped me lower my car insurance by an amount that is significant for my family. Thank you, Diana--I really appreciate your help and being a customer of Bales Statefarm."

"Diana said I have a sporty car which must mean I am a sporty person as well 5/5"

"Diana Solis took care of what I needed very timely and professionally."

"We love working with Randy and his team. We’ve been clients for decades and time and time again they are there to help us when we need them the most. They routinely go above and beyond to ensure our needs are met. Diana was awesome helping us navigate the process of adding a new teen driver. She was friendly, professional, and took a lot of time answering our many questions. She made sure we were taking advantage of every discount possible."

"I have really enjoyed my two years with State Farm. Any changes I have ever needed to my coverage have always been handled promptly by the customer service team and have done so quickly and timely. I’ve also needed in the past a certificate of insurance for work reasons and have been able to have that certificate within 30 minutes emailed to me. I’ve twice reviewed my policy with Nate and have been appreciative of the thoroughness of the review and am happy to always walk out with a better understanding of my coverage, what to think about in the future, and what to address immediately"

"Diana was fantastic! She answered all my questions in detail, gave me a refresher on my existing policies, even updated one, and was incredibly friendly. I’d love to chat with her again if I need anything else in the future."

"Diana was very personable and friendly. Provided excellent and quick insurance at a great price!"

"Called this office as it was recommended by a friend. Terrie helped answer all of my questions quickly and thoroughly not to mention lowered my rates significantly as compared to my old insurance provider. I highly recommend giving Terrie a call if you are considering making a change on any of your policies. You won’t regret it!"

"Everyone, yes, everyone I deal with on the phone at R. Bales Agency has been incredibly helpful. They get the answers to my questions if they don't already know them {which they usually do}, are always kind and haven't ever said my questions are ridiculous. Big points! So thank you to all. I know they will always handle anything I'm not sure about and explain clearly and succinctly. And if they laugh at me when we're off the phone, that's completely acceptable."

"Friendly and great customer service"