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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Barros

June 9, 2025

5  out of  5
rating by Mike Barros
"Diana was fantastic! She answered all my questions in detail, gave me a refresher on my existing policies, even updated one, and was incredibly friendly. I’d love to chat with her again if I need anything else in the future."
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James Hallock

June 6, 2025

5  out of  5
rating by James Hallock
"Diana was very personable and friendly. Provided excellent and quick insurance at a great price!"
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Braden Brungardt

June 4, 2025

5  out of  5
rating by Braden Brungardt
"Called this office as it was recommended by a friend. Terrie helped answer all of my questions quickly and thoroughly not to mention lowered my rates significantly as compared to my old insurance provider. I highly recommend giving Terrie a call if you are considering making a change on any of your policies. You won’t regret it!"
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Wendy Burling

May 28, 2025

5  out of  5
rating by Wendy Burling
"Everyone, yes, everyone I deal with on the phone at R. Bales Agency has been incredibly helpful. They get the answers to my questions if they don't already know them {which they usually do}, are always kind and haven't ever said my questions are ridiculous. Big points! So thank you to all. I know they will always handle anything I'm not sure about and explain clearly and succinctly. And if they laugh at me when we're off the phone, that's completely acceptable."
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Galen Stilgebauer

May 22, 2025

5  out of  5
rating by Galen Stilgebauer
"Friendly and great customer service"
We responded:
"Always. Thank you."
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Keith Thums

May 14, 2025

5  out of  5
rating by Keith Thums
"Diana is a great associate! Very helpful very knowledgeable"
We responded:
"You are always friendly and knowledgeable! 😇"
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Arnold Martinez

May 2, 2025

5  out of  5
rating by Arnold Martinez
"Katie is an exceptional agent. Completely took care of my policy change within 5 minutes."
We responded:
"Very happy to hear this."
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Tamaris Attebery

April 30, 2025

5  out of  5
rating by Tamaris Attebery
"Katie has helped me during tax season for many years to get my total on premiums paid for properties. Thank you, Katie!"
We responded:
"😁 thank you for all the years of loyalty Tamaris. We appreciate you too."
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Maddie B

April 25, 2025

5  out of  5
rating by Maddie B
"Morgan and Diana were amazing! Very kind and helpful. Was able to process my new lease information for renters insurance. I had a lot of questions and they were able to help me"
We responded:
"Communication is key, and we feel that goes both ways. 😇 thank you for being an excellent part of our clientele. "
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Cody Cocas

April 22, 2025

5  out of  5
rating by Cody Cocas
"Lets be honest, all the big names are the same. If you want a better different experience though. Use Randy and his team. I cant say enough good about them! Thanks guys."
We responded:
"You were especially patient with the claims process and allowed me to do my job well and come through. I respect you. Thank you. "
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Ben Hummel

April 16, 2025

5  out of  5
rating by Ben Hummel
"Terrie with State Farm is wonderful. She regularly reaches out to notify me of my policy updates as well as ways that I can save money. Thank you!"
We responded:
"We are happy to do the work. Thank you for the opportunity. "
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Joseph DiRubbo

April 14, 2025

5  out of  5
rating by Joseph DiRubbo
"Terrie and Katy are super friendly, professional and knowledgeable!! I highly recommend them and State Farm for all your insurance needs"
We responded:
"Thank you for having us service your polices. "
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Andrew Gulden

April 13, 2025

5  out of  5
rating by Andrew Gulden
"Katie, and the other folks at Randy Bales' office, are always INCREDIBLY helpful and easy to work with."
We responded:
"We are here to help. Happy to be servicing your policies!"
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Nelson Quinnell

April 11, 2025

5  out of  5
rating by Nelson Quinnell
"Diane was extremely helpful and pleasant to talk to."
We responded:
"Thank you Nelson. "
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Michelle Nagy

April 11, 2025

5  out of  5
rating by Michelle Nagy
"Nate and the team were fantastic! Answered all our coverage questions and ensured we ended up with policies that match our needs."
We responded:
"Thank you Michelle. Hoping you guys love your new home. "
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Chase Blumenthal

April 10, 2025

5  out of  5
rating by Chase Blumenthal
"Diana was great!"
We responded:
"Thanks!"
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Jessica Petrino

April 10, 2025

5  out of  5
rating by Jessica Petrino
"Katie is full of knowledgeable and friendly. Thank you for all you do."
We responded:
"So happy you are getting all the help when you need it."
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Cody Sears

April 9, 2025

5  out of  5
rating by Cody Sears
"Diana was incredibly knowledgeable and fast helping me out."
We responded:
"Thank you, big deal coming from the best garage door guy in Colorado. 😁"
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Christine Richardson

April 7, 2025

5  out of  5
rating by Christine Richardson
"Great expertise! Listened to my needs and provided helpful options. Thanks, Diana!"
We responded:
"Thank you!"
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Joy Kelley

April 3, 2025

5  out of  5
rating by Joy Kelley
"An absolute pleasure to work with. I had lots of changes over my first 6 months (due to a new teen driver) and the whole team was extremely responsive and helpful. Now after 6 months my rates have dropped!"
We responded:
" insurance savings and great service. I will continue for you. Thank you!"
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dale kehl

April 3, 2025

5  out of  5
rating by dale kehl
"Diana was fast and friendly answering all my questions about my policy and made my requested changes professionally. Thank you Diana!"
We responded:
"Here to help. Thanks Dale"
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George Hovey

April 2, 2025

5  out of  5
rating by George Hovey
"I have a number of policies through this office. Diana was extremely helpful in explaining coverage areas and tuning the policy to my specific needs. Thanks"
We responded:
"Thank you for your loyalty."
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Angie

March 25, 2025

5  out of  5
rating by Angie
"Katie is the best! She is always so thorough and has answers to all my questions throughout the years I have been with State Farm. She goes above and beyond. Thanks Katie!"
We responded:
"We appreciate you noticing Angie. Thank you for the kind words."
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Travis Davis

March 22, 2025

5  out of  5
rating by Travis Davis
"Katie is consistently responsive and a wealth of information. It’s always a pleasure!"
We responded:
"Thank you travis. We are happy to help. "
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Jordan Westerberg

March 19, 2025

5  out of  5
rating by Jordan Westerberg
"Cannot recommend this group enough. Randy and Nate are legit and saved me a ton on my Tesla MY and renters when no other insurance company could come close to matching their policy premiums."
We responded:
"I will say, it’s true. Our rates are always really competitive. And we don’t skimp on the coverage at all. Thank you for letting us get you dialed in. We look forward to helping for many years."